Douro Discovery: A Family River Cruise in Portugal plus Madrid

Deposit Information:

The deposit and the fees for the optional Protection Plan or Cancel Fee Waiver [CFW] coverage are due at time of booking. Your deposit is £650.

Terms and Conditions:

For additional information pertaining to our Tauck Journeys, including Cancellation Information and Booking Conditions, click here to learn more.

At the time of booking, please have the following information ready:

• Tour Name and Departure Date Desired
• Traveler Name(s):  Please have first and last names as they appear on the passport or driver's license.
• Traveler's Address(es)
• Traveler's Phone Number(s)
• Emergency Contact Information: This would be a relative or friend whom we could contact during the tour in the event of an emergency. Please provide their name and phone number(s).
• Interest in purchasing a travel protection product (US and Canada)
• Interest in extending your trip by staying in a Tauck recommended hotel before your trip begins or after it ends
• Interest in our specially negotiated airfares.

Regarding your final payment:

Final Payment is due as specified on the invoice. Bookings without full payment at this time may be subject to cancellation without notice. 

Customer Protection: Our UK-based agents comply with the bonding requirements of the Civil Aviation Authority and provide full financial protection for the package holidays that we sell in the UK. For flight-based holidays, this is through the Air Travel Organiser's Licence (details of which are available from the UK-based agent with whom you book). When you buy a package holiday that doesn't include a flight, protection of your monies paid to our UK-based agent will be provided by way of a bond.

Tauck Care and Global Response

Keeping our guests safe and secure has always been of paramount importance at Tauck. While we cannot predict or prevent events outside of our control, we have learned to expect the unexpected. In fact, we've planned for it and have safeguards, protocols and teams in place to deal with any eventualities. You'll travel with a comprehensive, built-in support system that starts with the care and local knowledge of our Tauck Directors and extends to our network of partners around the world, including hoteliers and transportation companies.

Our Global Response Team stands ready to respond to situations around the world. Over the past two decades, they have successfully led us through a variety of challenges around the world, from weather events, high and low water on rivers, work stoppages and more. We are well prepared for Covid. We provide assurance and comfort in knowing that help is readily available if and when it's ever needed.

River Journeys:

Tauck has worked closely with our supplier partners around the world to deliver the comfort and safety you expect. The following are just some of the enhanced protocols we have put in place for Covid to provide you with the peace of mind you expect:

• Regular health screenings, face coverings worn in public gatherings, even more rigorous cleaning and sanitation measures in public spaces and cabins

• More intimate and private dining, with seatings that limit the number of guests at one time

• Crowd-free lounge areas and activities, on and off the boat, geared for small group advantages

•  Ship staff and crew trained in the latest protocols, prepared for any eventuality, and well supported to take the necessary steps to ensure your comfort and safety

•  Because you will be cruising on a river and not on the open sea, you are never far from land and, therefore, there is no doctor on board. In case of emergency we can easily dock the boat and call for an ambulance or medical assistance.

These protocols may vary by destination and will evolve over time. Please check for the latest updates at tauck.com/travel-updates