A Travel Policy Update for Our Guests
(April 1, 2020) Our passion for exploring our world is as strong as ever, and we remain committed to providing you with truly life-enhancing travel experiences. During our 95 years, we have successfully navigated events ranging from World War II and the Great Depression to 9/11 and SARS, and we know our experience, stability and rock-solid foundation will see us through this current challenge, just as they have in the past. We have earned our guests’ trust, and your travel dreams are safe with Tauck.
Still, we recognize the need to pause. Due to continued uncertainty about our ability to deliver the level of experience you expect from Tauck, we’ve decided to cancel our tours and cruises with departure dates through May 15, 2020. This step is also consistent with the latest guidance from the U.S. State Department.
If you are scheduled to travel with us between now and May 15, 2020, you will be receiving an email from Tauck advising you of your options. Please contact Tauck at 800 468 2825 or your travel advisor to discuss options for a future tour or cruise.
If you are scheduled to travel with us between May 16, 2020 and July 31, 2020, we have altered our policies as follows:
- For bookings paid in full: Any guests who wish to cancel their booking will have ALL cancel fees (including Guest or Cruise Protection Product premiums) issued back to them in the form of a travel credit to be used on any 2020-2021 Tauck journey. Airline change fees will not be covered for guests who voluntarily cancel.
- For bookings not paid in full: Final payment for guests booked on these tours is now due 30 days prior to departure. Any guest who cancels after making final payment will have ALL cancel fees (including Guest or Cruise Protection Product premiums) issued back to them in the form of a travel credit to be used on any 2020-2021 Tauck journey. Airline change fees will not be covered for guests who voluntarily cancel.
- If you are scheduled to travel with Tauck on August 1, 2020 and beyond: At present, all of Tauck's standard policies apply for our land tours and cruises scheduled for August 1, 2020 and beyond. Should our plans or policies change, we will notify you promptly. We understand that you may have questions, and we are doing our best to provide timely responses to all guests. However, please know that our short-term priority is servicing guests whose Tauck journeys have been cancelled, and those guests whose departure dates are closest in. Your patience and understanding are sincerely appreciated.
Thank you for choosing Tauck for your travel plans. Despite the present challenges, we know that brighter days lie ahead. Our experience, stability and solid foundation ensure we’ll be here for you, and we look forward to exploring the world together soon. In the meantime, we invite you to click here for a special message from Tauck CEO Dan Mahar.