Our commitment never wavers – to earn your trust by always doing the right thing. As we explore the world together again, this will be more important than ever as we adapt to living and traveling in the presence of COVID-19.
Tauck is 95-years young this year, and our ability to weather many storms over the decades is a result of our values and beliefs – as a family and as a family-owned and led company. In addition to the guiding light of these values, our extensive experience, local knowledge and global support network help to ensure your safety on every Tauck journey. Building upon our bedrock of award-winning guest care, we have worked tirelessly to prepare for your return following the COVID-19 hiatus in travel. With guidance from leading experts, including the CDC and WHO, together with our internal Global Response Team and, most importantly, with feedback from thousands of our guests, we have redefined how we will conduct our experiences as we resume travel.
For decades, Tauck has operated in over 70 countries in all 7 continents. Over this time, our staff and network of supplier partners have always been there to support our guests and team on the road. Our guests travel with a comprehensive, built-in support system that starts with the care and local knowledge of our Tauck Directors and extends to our network of partners around the world, including hoteliers and transportation companies.
At the core of our ability to quickly and effectively respond to the unexpected is our Global Response Team - a group of over 50 employees across all departments who stand ready to spring into action around the world. This team has plenty of experience, from weather events, high and low water on rivers, earthquakes, volcanic ash, civil unrest and work stoppages. They have also dealt with past virus outbreaks including the SARS and Zika viruses.
Before we operate tours and cruises, all Tauck employees, our supplier partners and our guests will take Tauck’s Travel Well Pledge, which can be viewed here.
As a company, we will follow our enhanced protocols with diligence and rigor; review them frequently as the landscape changes and always make common-sense decisions grounded in purpose and pride. We embrace these new and necessary measures to combat COVID-19 and will do our very best to provide the Tauck care we have been honored to deliver for 95 years.
Consistent with our commitment to the well-being of our guests, we are implementing enhanced health and safety protocols. These protocols may vary by geographic regions and will certainly evolve over time, as science and society respond to new realities:
Prior to interacting with guests, each member of Tauck’s field staff is trained in enhanced protocols and participates in a personal health screening.
Once on tour, our Tauck Directors and supporting staff are responsible for maintaining these protocols with a special focus on cleanliness and physical distancing. They will relay critical information regarding requirements, advise when protocols are mandatory – such as wearing a face covering in group settings – and help facilitate guest care through communication with appropriate parties should a guest become ill on tour. All Tauck staff will adhere to the same requirements.
When joining a Tauck journey, every guest is responsible for their own health and, in turn, the protection of their fellow travelers, the Tauck staff, our suppliers and the places we visit. Guests will pledge to follow the direction of the Tauck staff and adhere to health and safety protocols.
Guests are expected to wear face coverings in all group settings, to wash their hands frequently and to adhere to supplier and government regulations. While supplies of face coverings, gloves, and hand sanitizer will be available, guests are asked to bring such personal items for their own comfort.
For many years, Tauck has emphasized and invested in more choices of activities, resulting in smaller groups for activities like sightseeing and events. This is consistent with our mantra that “Small is Big” – small groups and smaller ships with fewer guests.
We initially focused on these elements to improve the guest experience. Yet today they take on an additional dimension; small group experiences and more personal space are critical in providing the peace of mind our guests expect. Accordingly, we are offering even more small group experiences and limiting guest numbers across all of our journeys.
Working with our partners
Tauck has worked meticulously with our global supplier partners to plan for every itinerary following the hiatus in travel. All partners, whether they be a hotel, museum, small ship/riverboat, restaurant or other partner, have been thoughtful about how to provide a Tauck experience in this environment.
And while it's impossible to list all of the enhanced health and safety protocols for the hundreds of Tauck partners across the globe, we would like to share a representative sample of what you can expect:
Click for Details
Click for Details
Click for Details
Click for Details
Click for Details
Tauck is proud to have worked closely with our partners around the world, many of them for decades, to deliver the quality, comfort and safety you expect. Whether it be hotels and resorts, riverboats and small ships, restaurants, event venues or transportation companies, their meticulous health and safety protocols reflect their leadership and well-earned respect in the travel industry. The following are some select health and safety protocols. We will update these on a regular basis.
In addition to our supplier partners, we have also been actively engaged with global travel organizations to standardize health and safety protocols throughout the travel industry. TourCare is one example:
TourCare are health and sanitation guidelines developed by the tour industry's major global associations: the United States Tour Operators Association (USTOA), The Canadian Association of Tour Operators (CATO) and the European Tourism Association (ETOA). Tauck, and our supplier partners, meet and exceed these guidelines that require members to adhere to the highest standards in the industry. The guidelines can be downloaded here.
Travel updates will keep you informed and up-to-date on our travel policies, including amendments if necessary
Our passion for exploring our world is as strong as ever, and we remain committed to providing you with truly life-enhancing travel experiences. During our 95 years, we have successfully navigated events ranging from World War II and the Great Depression to 9/11 and SARS, and we know our experience, stability and rock-solid foundation will see us through this current challenge, just as they have in the past. We have earned our guests’ trust, and your travel dreams are safe with Tauck.
Still, we recognize the need to pause. Due to continued uncertainty about our ability to deliver the level of experience you expect from Tauck, and consistent with the latest guidance from the U.S. State Department, we’ve decided to cancel all land tours and cruises with departure dates through September 30, 2020.
Please do not call Tauck at this time. If you are scheduled to travel with us on a cancelled journey, Tauck or your travel advisor will be calling you to discuss your options. We will be making calls in chronological order, reaching out to those guests scheduled to travel soonest, and we greatly appreciate your patience and understanding while we work through these calls.
Thank you for choosing Tauck for your travel plans. Despite the present challenges, we know that brighter days lie ahead, and that our past learnings and robust fundamentals today ensure we’ll be here for you tomorrow. We look forward to exploring the world together soon, and in the meantime, we invite you to click here for a special message from Tauck CEO Dan Mahar.
|Time to Departure||46 Days or More||45-1 Days|
||£650||50% of Fare|
|Small Ship Cruising
||£650 - £1000||50% of Fare|
|USA & Canada Land
||£200 - £300||25% of Fare|
|Manitoba: Polar Bear Adventure
||£400||25% of Fare|
||£350||25% of Fare|
|Africa, Asia, South America
||£200 - £600||25% of Fare|
* Dreamsaver funds are non-refundable and must be redeemed toward travel to be completed by 12/31/2021. Dreamsaver funds can be applied to any Tauck purchase.
If you are scheduled to travel with Tauck in 2021 or beyond: At present, all of Tauck's standard policies apply for our land tours and cruises. Should our plans or policies change, we will notify you promptly. We understand that you may have questions, and we are doing our best to provide timely responses to all guests. However, please know that our short-term priority is servicing guests whose Tauck journeys have been cancelled, and those guests whose departure dates are closest in. Your patience and understanding are sincerely appreciated.